At Activate Change Today, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data across our Rapid Transformational Therapy (RTT) services, website, digital products, and marketing activities.
1. Information We Collect
Personal Information
- Name, email address, phone number
- Billing and payment details
- Contact details submitted via forms or bookings
Sensitive Personal Data
- Personal history, emotional wellbeing, and behavioural patterns shared during RTT sessions
- Responses in intake forms, questionnaires, or journaling exercises
Technical Data
- IP address, browser type, device information
- Website usage data via cookies and analytics tools
Marketing & Engagement Data
- Email sign-ups (lead magnets, free resources)
- Course participation and progress
- Social media interactions (e.g. via Instagram)
2. How Your Information Is Used
We use your information to:
- Deliver RTT sessions and personalised support
- Provide access to online courses and digital products
- Send session recordings and resources
- Process payments securely
- Communicate regarding bookings, support, and follow-ups
- Send newsletters, offers, and content (only if you opt in)
- Improve our services, content, and client experience
- Comply with legal and regulatory obligations
3. RTT Sessions, Recordings & Consent
RTT sessions may be recorded for therapeutic purposes and to provide you with a personalised audio recording.
By engaging in RTT services, you acknowledge and agree that:
- Sessions may be recorded and securely stored
- Recordings are for your personal use only and must not be distributed
- You are responsible for storing your recording safely once delivered
All session content is treated as strictly confidential unless disclosure is required by law.
4. Confidentiality & Legal Exceptions
Your personal information is kept strictly confidential.
However, confidentiality may be broken if:
- There is a risk of serious harm to yourself or others
- Disclosure is required by law, regulation, or court order
5. Online Courses & Digital Products
When you purchase or access a course, program, or digital product:
- Your progress and participation data may be tracked
- Any information shared within group spaces (if applicable) is visible to other participants
- You are responsible for maintaining the confidentiality of your login details
- We are not responsible for how other participants use information shared in group environments
6. Email Marketing & Lead Magnets
When you download a free resource, sign up for a webinar, or join our email list:
- You consent to receive emails, including marketing and promotional content
- You may unsubscribe at any time using the link provided in emails
- Your data will never be sold or shared for third-party marketing
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance and user experience
- Track engagement and analytics
- Support advertising and retargeting campaigns
You can disable cookies through your browser settings if you prefer.
8. Data Storage & Security
We take appropriate security measures to protect your information, including:
- Secure, password-protected systems
- Encrypted platforms where applicable
- Limited access to personal data
Your information is stored only as long as necessary for business and legal purposes.
9. Sharing Your Information
We do not sell, rent, or trade your personal data.
We may share your information with trusted third parties, including:
- Payment processors
- Email marketing platforms
- Course hosting platforms
These providers are required to keep your data secure and confidential.
10. Your Rights (Under Applicable Laws such as PIPEDA)
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Withdraw consent for marketing communications
- Request deletion of your data (where legally permitted)
To exercise these rights, contact: [email protected]
11. International Users
If you access our services from outside Canada, you acknowledge that your data may be transferred to and processed in Canada, where privacy laws may differ from your jurisdiction.
12. Third-Party Links
Our website or content may include links to third-party websites. We are not responsible for their privacy practices.
13. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
14. Contact Information
Activate Change Today
Email: [email protected]